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Frequently Asked Questions Answered

1Where are orders shipped from?

All orders are shipped from our local warehouse in Victoria, Australia for faster domestic delivery.

2How old do I need to be to place an order?

You must be at least 18 years old. Age verification is required before browsing and at checkout.

3How long will my order take to arrive?

Most domestic orders arrive within 2–5 business days after dispatch, depending on your location.

4What should I do if my vape does not work properly?

Please contact our support team with your order number and product details. We will help troubleshoot or arrange a replacement if needed.

5Are your IGET products authentic?

Yes. All products are sourced from authorized channels and are 100% authentic.

6Are you still delivering in Australia?

Yes. We continue to deliver across Australia in compliance with local regulations.

7Which store can I choose for IGET vapes in Australia?

You can shop directly on this website. We also partner with selected authorized retailers nationwide.

8Can I buy vapes online without ID?

No. Age verification and related identity checks are mandatory for all nicotine product purchases.

9How can I contact customer service?

You can reach us by phone, WhatsApp, email or live chat during support hours shown on the right.

Frequently Asked Questions Answered

1Where are orders shipped from?

All orders are shipped from our local warehouse in Victoria, Australia for faster domestic delivery.

Frequently Asked Questions Answered

1Where are orders shipped from?

All orders are shipped from our local warehouse in Victoria, Australia for faster domestic delivery.